2015 ANQ Conference, Taiwan

Picture 1 - Denis, Minda Chang from Hong Kong, (a new Fellow of the ASQ), Professor Phulporn Saengbangpla of the Standards and Quality Association of Thailand and Dr. Panisuan Jamnarnwej, Director of the Standards and Quality Association of Thailand. 

Picture 2 - Dr. Wan-Seon Shin, director of the Korean Society for Quality Management, Kenneth Liang, Director of the Singapore Quality Institute and Director of the Asian Network for Quality (ANQ), Jeff Ryall, Chair of the Australian Organization for Quality, Denis, Too Meng Ken of the Singapore Quality Institute.

Picture 3 - Denis describes the role of ASQ Divisions at an ASQ member event in Taipei.

2015 Asia Quality Best Practice Award Ceremony

QMD sponsored the "2015 Asia Quality Best Practice Award Ceremony" in Hong Kong recently as a "Supporting Organization". Sarah Mak was there on our behalf and gave out some pens etc. and a book as a door prize.
Another example of QMD leading the way!


QMD Global Members Spreading the Word Around the World

Denis Devos recently attended the Asian Metwork for Quality (ANQ) annual conference in Singapore, where he presented his "Risk is the Compass" auditing model. It was a rare opportunity to meet quality leaders from national associations throughout the Asia-Pacific Region.


Denis presenst to conference delegates


Denis Devos, Alan Samuel (New Zealand) & Lotto Lai (Hong Kong)




Denis Devos & Dr. Zoie Wong of the China Association for Quality


Denis with Patricia Lalonde (ASQ Chair-Elect) and the delegation from Hong Kong


QMD Global in Hong Kong and Shenzhen

Milt Krivokuca, chair of the QMD attended the annual Asia National Quality Conference (ANQ) in Hong Kong on August 2 and 3. He delivered a paper explaining how the tools of quality can be applied to quantify the actions of organizations in their efforts to be socially responsible. The fifty session attendees responded very favorably with a very intense question and answer session which extended into lunch. Several session attendees were tasked with developing social responsibility programs for their organizations. They explained the difficulty of applying this concept in the global marketplace.
The ANQ attracted over 400 delegates from most every country in Asia. Many of the papers presented were case studies of best practices for specific industries. There were very few papers presented related to quality theories and those which were presented were very basic introductory aspects of TQM.
Raymond Zhu, ASQ China director invited Milt Krivokuca to address the LMC in Shenzhen (SZ) on August 5. There were thirty SZ members in attendance to learn more about the value of ASQ division membership and how quality managers are the vital source for using statistics (SPC) to provide managers with facts for decision making. SPC is applicable beyond the traditional manufacturing applications and can be used in service organizations to help managers with difficult operational decisions. His presentation was well-received with numerous questions related to this concept and the sharing of how some Chinese companies have customized DMAIC +R(isk)+R(esources) for success in their specific organizations. These are the types of best practices and customized applications of quality tools information sharing that will make the global experience beneficial for all of ASQ.

Caption #1: Raymond Zhu, ASQ-China provided the translation of Milt Krivokuca's presentations to the Shenzhen LMU.

Caption # 2: group photo following the presentation

QMD Partners Marketing Coordinator Invited to Haiti
Doug Wood

Imagine trying to deliver a package of supplies – items that may be life-saving – but the streets aren’t named. How do you get the supplies to the right person?
That’s only one of the problems facing the aid workers in Haiti, a country still reeling from the 2010 earthquake that killed 220,000-plus people, the Haitian government estimated, and decimated a quarter of million homes in its wake. Doug Wood, QMD Partners in Marketing Coordinator was invited by TheAmerican Society for Quality (ASQ) to teach United Nations managers in Haiti a better way to handle the supplies it’s using to rebuild the country. Wood has taught classes in quality control and in management techniques at JCCC, and he took those same skills with him when asked by the United Nations Stabilization Mission in Haiti (called MINUSTAH, from the translation of the title) to help strengthen its quality processes. MINUSTAH is a 13,000-member peacekeeping operation originally set up to protect human rights, but the mission changed drastically when the earthquake hit. Peacekeepers were still needed, but relief efforts became the main focus overnight. Wood drew upon his background and his association with the ASQ to put together materials for a five-day seminar in Haiti to address the problem. He had adjusted the curriculum to fit the unique demands of MINUSTAH. But when he began teaching, he realized there were some added needs in supplier management. With some changes mid-way through the week, the needs were met and the MINUSTAH managers were ready to apply their new quality knowledge.

QMD Global Participates in Toronto Quality Day

The Quality Management Division participated in the annual Toronto Quality Day on April 18 at the Doubletree Hotel Toronto Airport. QMD provided three speakers representing three of the QMD technical committees.
Milt Krivokuca discussed Leader and Employee Engagement for Organizational Excellence representing the Organizational Excellence Technical Committee. Denis Devos spoke on behalf of the Risk Management Technical Committee with his topic Risk is the Compass – Auditing Based on Risks. The third presentation, Transition Pathways – Quality Innovation, was made by Jane Keathley on behalf of the Creativity and Innovation Technical Committee. All of the presentations were well attended and the Toronto conference organizers received very positive feedback from the attendees. Over 150 ASQ members attended this event, many of whom were also QMD members.
This was one of several regional events planned by QMD to reach out and meet local members of the Management Division. QMD also introduced its new “Golden Q” division emblem in a newly designed table top display at this event.
We would especially like to thank Peter Merrill of Toronto ASQ Section and QMD, and Chaitanya Baliga for inviting us to participate in this event. The Toronto ASQ Section did an outstanding job organizing a very informative conference.
QMD is looking forward to meeting many of it’s members at WCQI in Anaheim.

Milt Krivokuca and Denis Devos in Toronto

Ken Sadler and Sandra Low in Toronto

QMD in Dubai December 2011

Dr. Milt Krivokuca, the 2012-2013 QMD Chair, presented the keynote address at the annual Dubai Best Practices Conference on December 14th. The conference was organized by Business Excellence Department, Department of Economic Development, Dubai. Approximately 500 delegates from the region attended the event to learn how winners of Dubai Quality Award (DQA), such as Hotel Hilton Dubai Jumeirah, Al Faraa General Contracting. Sharjah Islamic Bank, and Cold Stone Creamery made the journey to best practices recognition. The importance of engaging people for accomplishing organizational excellence was the central theme and key to success for these organizations.
Opening remarks were provided by Mr. Ali Ibrahim, Dy. Director general of Department of Economic Development, Dubai. In his opening statement, His Excellency stated that “excellence is an investment, and not a cost.”
His Excellency Sami Dhaen Al Qamzi, the Director General of Department of Economic Development Dubai was the Chief Guest.
The keynote address, presented by Dr. Krivokuca, discussed the reasons why an organization must conduct a comprehensive self-assessment and align its mission vision and values with its management structure, management system, and quality system, to achieve organizational excellence. K&N Management, a Texas fast food company that earned the prestigious Malcolm Baldrige Award, was the best practices case study used to support this integrated approach to organizational excellence.
His Excellency released DQA Winning Practices-Benchmarks and Best Practices Report which will help organizations learn and adapt best practices from DQA winner organizations. This Benchmarking project, first of its kind in the region, was initiated and facilitated by Mr. Sunil Thani, ASQ Fellow and DQA Jury Member.
The second keynote speaker, Mr. Graham Elder, from the Royal Borough of Kensington and Chelsea, England, provided a case study of local government and described how the local government engaged the people of its community during the current difficult economic times by using an Investors in People framework. Mr. Elder explained how government agencies from several boroughs in London were able to combine services and reduce costs without reducing services to the public.
While in Dubai, Dr. Krivokuca addressed the local ASQ meeting. His topic, “Using Statistics for Managerial Decision making” discussed the need for Quality professionals to perform the translation from statistics to bottom line costs and profit numbers. As he suggested, managers too often focus on the actual monetary values and not the significance of the statistical process. The presentation stimulated a very and interactive discussion on this topic. The meeting was arranged by Local member Community-Dubai, U.A.E and attended by 50 people.

From Left: Milt Krivokuca, QMD Chair and opening keynote speaker on the
left, Graham Elder, from the Royal Borough of Kensington and Chelsea,
afternoon keynote speaker in the center, with Dubai best practices winner,
Kewal Mehta from Apparel KZCO, second from right, along with representatives
from the Dubai Department of Economic Development.

From left: Seema Sequira, Head Dubai Excellence Awards, Milt
Krivokuca QMD Chair, Graham Elder, Royal Borough of Kensington and Chelsea,
and Sunil Thawani, ASQ Local Member Unit Leader Dubai and Best Practices

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