Papers & Presentations

Click on the topical area below. Another page will open with a list of papers and presentations on the topic you have selected. If you experience problems opening these files please trying upgrading your Adobe Acrobat reader to the newest version available. This is important for Windows users. The newest version is a free download and can be downloaded from Adobe by clicking here.

Balanced Scorecard                                        Leadership  

Communications                                             Customer Focused 

Lean                                                                    Management 

Performance Excellence                                  Public Health

Quality Function Deployment                         Quality Management Tools        

Six Sigma                                                            Social Responsibility

Innovation and Value Creation                       Strategy Development   

Supplier Performance                                      Training & Development

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